Legal documents

hivip Privacy Policy – Our Commitment to Protecting Your Information

Every transaction and piece of personal data on hivip is protected with the highest level of security. This policy explains what data we hold, why we hold it, and how we keep it safe.

Last Updated: January 2026

Your data How We Keep It Secure

The core pillars of hivip's data protection

256-bit SSL Encryption

All data transmission on hivip is secured with bank-grade 256-bit SSL encryption. No one can read your transaction or login details.

Secure Data Storage

Your personal data is stored in encrypted databases. Server access is strictly controlled and regular security audits are conducted.

Two-Factor Authentication (2FA)

Enable two-factor authentication for an extra layer of account security. Even if someone knows your password, they cannot log in without the OTP.

Your Data Is Never Sold

Hivip never sells your personal data to advertisers or third parties. Your information is used solely to provide you with our services.

Right to Erasure

You may request that hivip delete your stored data. The request will be approved unless we are legally required to retain it.

GDPR Compliance

Hivip complies with GDPR, the international data protection standard. You have full control over your personal data.

1

What data we collect

Hivip collects different types of data for different purposes. Below is a detailed breakdown of what is collected and when.

Type of Information What's included At the Time of Collection
Identity Information Name, date of birth, national ID number At Registration
Contact Information Mobile number, email address At Registration
Financial information Bank account or mobile banking number For Payments
Usage Information Gaming history, transaction records, login time Automatic
Device Information IP address, browser, operating system Automatic
KYC documents Photo of national ID card or passport For Verification

Data Minimization Policy: hivip only collects data that is strictly necessary to provide our services. We do not ask for unnecessary information.

2

Why Information Is Collected

Hivip collects user data for a few specific, legitimate purposes. Each reason is explained transparently below:

  • Account creation and management: To keep your hivip account active and secure.
  • Identity Verification (KYC): To comply with international anti-money laundering regulations and to prevent access by minors.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Service: To resolve your issues and answer your questions.
  • Security & Fraud Prevention: To detect and prevent suspicious activity.
  • Legal obligations: To comply with directives from government and regulatory authorities.
3

How Your Information Is Used

Hivip uses collected data exclusively for the purposes stated above. Here is a clear picture of how we use your information.

Platform Personalization

Based on your gaming preferences, hivip may show you relevant games and offers. This is entirely optional — you can turn this feature off in your settings.

Security Monitoring

To keep your account secure, hivip automatically monitors login patterns, device information, and unusual activity. If anything suspicious is detected, you will be notified immediately.

Marketing Communications: hivip does not send promotional SMS or emails without your consent. During registration, marketing preferences are collected separately.

4

Sharing Information With Third Parties

Hivip never sells your personal data or shares it without reason. However, there are limited circumstances where information may be shared:

  • Payment Processors: Necessary information is shared with payment gateways to process deposits and withdrawals.
  • Game Provider: When you play a game, limited session data is passed to the provider's system. No personal information is shared.
  • KYC service: Approved third parties may be used for identity verification.
  • Legal obligations: Data may be disclosed in response to a court order, government directive, or regulatory authority request.

Partner Agreements: All of hivip's third-party partners are contractually required to meet our privacy standards. They are not permitted to share your data with anyone else.

5

Cookies & tracking technologies

Hivip uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

Cookie types

  • Essential cookies: To maintain login sessions and platform security. These cannot be disabled.
  • Functional cookies: Remembers your language, theme, and preferences.
  • Analytics Cookies: To understand which parts of the hivip platform are used most. All data is kept anonymized.

You can disable non-essential cookies from your browser settings. Note that some features may not work as intended if you do.

6

Data Retention Period

Hivip does not retain data beyond what is necessary. Retention periods vary by data type:

  • Account information: Retained while your account is active and for up to 5 years after closure.
  • Transaction Records: Financial regulations require a minimum retention period of 5 years.
  • KYC documents: Retained for up to 5 years after account closure.
  • Cookie information: Session cookies are deleted on logout. Persistent cookies last from 30 days up to 1 year.
  • Support Contact: Deleted 3 years after last contact.

Unless legally required, specific data will be deleted upon your request. Please contact support.

7

Your data rights

Hivip gives you complete control over your personal information. Your rights include:

Right of Access

You can request to view all data hivip holds in your account.

Right to Rectification

Contact support to correct any inaccurate or outdated information.

Right to Deletion

You may request deletion of your data unless we are legally required to retain it.

Right to Restrict Processing

The right to restrict how your information is used for specific purposes.

Data Portability

You can request a download of your data.

Right to Opt Out of Marketing

The right to opt out of promotional messages at any time.

8

Privacy of Children and Minors

Hivip strictly does not collect data from or provide services to anyone under 18. Age verification is mandatory at registration.

If we become aware that a user under the age of 18 has created an account, that account will be closed immediately and all collected data will be securely deleted.

If you know of a minor who has created a hivip account, please notify our support team immediately.

9

Privacy Policy Changes

Hivip may update this Privacy Policy from time to time. When changes are made:

  • You will be notified at your registered email address if significant changes are made.
  • You will be notified via push notification on the app.
  • The date of the latest update will be clearly displayed at the top of the page.

Continued use of hivip after any changes takes effect will be considered acceptance of the updated policy.

10

Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please contact our support team. hivip's dedicated privacy team will respond to your request within 72 hours.

To exercise any of your data rights, contact us via live chat or email.

Privacy Email

About Privacy Frequently Asked Questions

No. Your gaming history, bet amounts, and winnings are never shared with third parties. Only session data generated during gameplay is passed to the provider, and it is not linked to your identity.

hivip does not send marketing SMS without your consent. Consent is collected separately at registration and can be withdrawn at any time. Critical account security messages are exempt and may be sent at any time.

Closing your account does not result in the immediate deletion of all personal data. Financial regulations require that transaction records and KYC information be retained for up to 5 years. All data is securely deleted once that period ends.

Submit a data access request via live chat or support email to view the data stored in your account. hivip will send you a copy within 72 hours.

hivip will only disclose information when required by a valid court order or lawful demand from a regulatory authority. Information is not shared voluntarily or on request alone. Where permitted by law, you will be notified in advance.

Trusting Us With Your Information Join hivip

Your privacy is our highest priority. Register today on a safe and trusted platform.

24/7 support available if you have any questions

বাংলা